HR Policy Association
In-Person Training

Administering the Contract

Wednesday, September 25 2024 at 08:00 AM | Time Zone - America/New_York (GMT-04:00)
AMA Atlanta Executive Conference Center 1170 Peachtree Street, NE 3rd Floor, Atlanta, GA, 30309

Administering the Contract


The success of a contract is measured not only by the results at the bargaining table, but also in its implementation and administration. This unique course not only discusses the mechanics of the grievance procedure, but also stresses the importance of managing the workforce over and above the scope of the collective bargaining agreement. 


Instructors explain the typical “steps” in many contracts’ grievance provisions, and draw upon real world examples, participants experience and role playing exercises to illustrate the various ways grievance and arbitration processes are implemented. When grievances are not resolved, arbitration can ensue, resulting in a protracted, expensive resolution. 


While the mechanics and management obligations for arbitrations are explored, the course focuses on the strategic resolution of grievances, the role of grievance filing by unions as a corporate campaign tactic, and the arbitration “go/no-go” decision-making process.


Find a detailed course agenda here.

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