Administering the Contract: Grievance Handling and Arbitrating Workplace Disputes

Event Description

The success of a contract is measured not only by the results at the bargaining table, but also in its implementation on the shop floor, at the call center, or in the warehouse in the years following ratification. Contract interpretation and implementation issues are among those frequently overlooked concerning management’s successful administration of a collective bargaining agreement.

This unique course not only discusses the mechanics of the grievance procedure, but also stresses the importance of managing the workforce over and above the scope of the collective bargaining agreement.

Instructors explain the typical “steps” in many contracts’ grievance provisions, and drawing upon real world examples, participants experience role playing exercises to illustrate the various ways grievance and arbitration processes are implemented.

When grievances are not resolved, arbitration can ensue, resulting in a protracted, expensive resolution. While the mechanics and management obligations for arbitrations are explored, the course focuses on the strategic resolution of grievances, the role of grievance filing by unions as a corporate campaign tactic, and the arbitration “go/no-go” decision-making process.

As a component of the HR Policy Association Labor Relations Professional Certification series, course exercises are drawn from scenarios described in HR Policy Associations’s Labor Relations Professional Certification Case and Exhibits book.

This course, is targeted to those Operations supervisors and managers and HR professionals who:
A hear grievances or are involved in fact finding in support of grievance administration;
B administer provisions of a collective bargaining agreement in their day-to-day work; or
C have oversight or supervision of the contract grievance process.